Rules

Violations and Penalties

Essence.game Project Rules for Users

1. General Provisions

The penalties listed below for a specific violation are determined at the administration’s discretion, within the limits set out in the “Penalty” section for that violation. The penalty depends on the severity of the violation and all related facts, such as complaints from other users, the level of danger, and repetition. At its discretion, the administration may apply a lighter penalty or shorten a ban on the user’s character or game account.

Any of the violations below committed against representatives of the administration may result in a permanent ban of the game character or game account.

The user acknowledges and agrees that if they contact technical support (https://ru.essence.game/help) by any means about lost in-game assets, the administration may impose a temporary technical ban of up to 14 days. This ban may apply to the user’s game account or to the accounts of users connected to the lost assets, and is used to investigate how the assets were lost. A temporary technical ban may also be applied while other violations are being investigated. The administration does not guarantee a positive outcome of any investigation. The user acknowledges and agrees that time-limited in-game assets are not restored after the technical ban ends, and their validity period is not extended to cover the time of the ban.

By paying a fine, the user admits to the violation. After the fine is paid, the user cannot get the money back by cancelling the purchase and cannot appeal the ban.

2. Impersonating the Administration

Violation	Penalty
Using terms in a character name or clan name that imply a connection to the administration, including to gain an in-game advantage and/or in-game assets. For example: ADMEssence, Admin, GM, and similar.	Renaming of the character/clan; permanent ban of the user’s game account or accounts; return of obtained in-game assets to the deceived owners where possible.
Posing as a trusted person of the administration and/or a person connected to the administration.	Ban of the user’s game account or accounts for 1 day up to permanently.

3. Use of a Game Account by More Than One Person

The administration prohibits sharing game account credentials with third parties. However, given modern realities, it may overlook this breach of the user’s own account security.

Remember: by sharing your game account credentials with third parties, you take full responsibility for the safety of your characters and all in-game assets on the account. The administration will not take your side if malicious actors harm your account.

4. Exploiting Bugs (Game Errors)

Violation	Penalty
Gaining an in-game advantage or in-game assets by exploiting game errors. This includes, but is not limited to, geodata errors, errors in quest rewards, and/or quests that work incorrectly.	Warning; ban of the user’s game account or accounts for 1 day up to permanently; removal of in-game assets and/or advantages gained through such use.
Exploiting game errors without gaining an in-game advantage and/or in-game assets.	Warning; ban of the user’s game account or accounts for 1 day up to permanently.
Receiving in-game assets or an in-game advantage as a result of another user exploiting game errors.	Warning; ban of the user’s game account or accounts for 1 day up to permanently; removal of in-game assets and/or advantages gained through such use.

5. Ban on Playing from Multiple PCs (Dualbox / Multibox)

This rule applies on servers with a limit on the number of game windows. Each player may use only as many windows as the server allows.

Important: Using more than one computer at the same time to get around this limit is strictly prohibited.

This rule exists to make the game fairer and more balanced, and to reduce the advantage players could gain by using several computers at once.

Frequently Asked Questions

If I play with my wife / friend / brother / in-law from the same IP, will I be banned?

No, you will not be banned, and you are free to play with friends. This applies only if the other player really is a different person and not a way to cheat. Telling a real player from an alt is not difficult.

I didn’t break any rules, but I was banned anyway. What should I do?

You can submit a ticket in the dedicated section of the website. Your request will then be reviewed by the head of the support team, who will look again at the ban and the method used to check you. If the ban really was a mistake, it will be lifted.

Penalty: permanent ban of the user’s game account or accounts; fine starting from 10,000 Gold Coins (paid as a top-up to the banned character).

6. Selling or Buying In-Game Assets for Non-Game Currency

The following deals for non-game currency, or currency not provided for by the project, are prohibited:

Spreading information about selling or buying in-game assets and/or a game account, or about character leveling services for third parties, for non-game currency or currency not provided for by the project.
Actually selling and/or buying in-game assets for non-game currency or currency not provided for by the project.
Attempting to sell or buy in-game assets for non-game currency or currency not provided for by the project (mentioning real money, e-wallets, etc.).
Deceiving project staff to gain an in-game advantage and/or any other benefit.
Moving any deals to chats outside the game (VKontakte, Skype, Mumble, Discord, etc.).
Systematically using other players or characters to farm, transfer, and concentrate in-game resources to benefit a single player or a limited group of players.
Creating organized farming schemes, transfer schemes for in-game assets, or artificial redistribution of resources to benefit a single player or a limited group of players.

The administration reserves the right to restrict or ban characters involved in systematic transfer of in-game assets, organized farming, coordinated concentration of resources, or any other scheme that benefits a single player or a limited group of players.

When reviewing disputed cases, the administration assesses all relevant factors together. These include how regularly resources are transferred, coordination between characters, the nature and duration of farming, how in-game assets are distributed, character progression, and any other signs of an organized scheme.

Penalty: cancellation of the in-game deal and removal of in-game assets/in-game currency from the seller/buyer (at the administration’s discretion). Permanent ban of the user’s game account or accounts; fine starting from 3,000 Gold Coins (paid as a top-up to the banned character).

7. Selling or Buying Certain In-Game Assets for In-Game Currency

Spreading information about selling or buying a character, account, or clan for in-game currency.
Actually selling and/or buying a character, account, or clan for in-game currency.
Attempting to sell or buy a character, account, or clan for in-game currency.
Actually selling leveling services, or posting messages offering leveling services (chats, party search window, private stores, and other means). This restriction applies only to low-rate servers.
Selling quest completion services and similar services, or posting messages offering such services (chats, party search window, and other means).

Penalty: cancellation of the in-game deal and removal of in-game assets/in-game currency from the seller/buyer (at the administration’s discretion). Permanent ban of the user’s game account or accounts; fine starting from 5,000 Gold Coins (in some cases paid as a top-up to the banned character).

8. Exploiting Game Errors, Fraud, and Deceiving Other Players

Violation	Penalty
Deliberately exploiting game errors, including geodata errors.	Warning; ban of the user’s game account or accounts for 1 day up to permanently; removal of in-game assets and/or advantages gained through such use.
Using characters with names similar to other players’ names to deceive others and obtain in-game assets.	Warning; ban of the user’s game account or accounts for 1 day up to permanently; removal of in-game assets and/or advantages gained through such use.
Stealing (scamming) items or accounts of third parties (or assisting in theft), deceiving or abusing the trust of the owner of in-game assets, and any other taking of someone else’s property without the owner’s clear consent.	Warning; ban of the user’s game account or accounts for 1 day up to permanently; removal of in-game assets and/or advantages gained through theft.
Organizing any kind of quizzes, casinos, raffles, etc. that serve as a way to profit at other players’ expense.	Warning; ban of the user’s game account or accounts for 1 day up to permanently; removal of in-game assets and/or advantages gained through the event.
Boosting PvP/PK points, either by killing your own alts or by killing other players by prior arrangement, in order to climb the PvP/PK rankings and receive extra rewards.	Warning; reset of the PvP/PK counter; ban of the user’s game account or accounts for 1 day up to permanently; removal of in-game assets and/or advantages gained through the violation.
Big-war players joining mid-war clans to influence the situation in the division. If big-war players are found taking part in mid-war clan activities, the offenders’ accounts will be banned, with a fine of 3,000 to 15,000 Gold Coins. Big-war players may move to mid-war clans only permanently, with no option to return to their former big-war clans for a certain period. To prevent abuse, the administration does not disclose the exact length of this restriction: players who genuinely want to switch will not be asking when they can go back.	Warning; permanent ban of the user’s game account or accounts; fine starting from 3,000 Gold Coins (paid as a top-up to the banned character).

9. Profanity, Insults, and Provocative Messages

Violation	Penalty
Insulting a user in game chats, including with profanity; insults or provocative messages directed at a user concerning their real life, family, relatives, etc.; spreading confidential or knowingly false information about another user.	Warning; chat ban for 15 minutes to 7 days; permanent ban of the user’s game account or accounts; fine starting from 3,000 Gold Coins (paid as a top-up to the banned character).
Using profanity and/or insults in Hero chat.	Warning; chat ban for 15 minutes to 7 days; permanent ban of the user’s game account or accounts; fine starting from 3,000 Gold Coins (paid as a top-up to the banned character).
Using profanity and/or provocative content in a character name and/or clan or alliance name, as well as in character titles, private store names, and party room names.	Renaming of the character/clan/alliance; permanent ban of the user’s game account or accounts. The penalty is decided at the administration’s discretion; the administration reserves the right not to penalize a player for breaking this rule.
Using profanity in requests to technical support or when addressing the administration by any other means.	Refusal of technical support; ban of the game and/or forum account for 1 day up to permanently; fine starting from 3,000 Gold Coins (paid as a top-up to the banned character).
Threats of violence and/or physical harm, including against representatives of the administration.	Warning; chat ban for 15 minutes to 7 days; permanent ban of the user’s game account or accounts; fine starting from 3,000 Gold Coins (paid as a top-up to the banned character).
Offending public morals; promoting and/or expressing rejection or hatred of, or promoting discrimination against, people based on race, ethnicity, sex, religion, or social status; disrespect toward any culture, race, nation, people, language, politics or political system, ideology, social movement, etc.	Warning; chat ban for 15 minutes to 7 days; permanent ban of the user’s game account or accounts; fine starting from 3,000 Gold Coins (paid as a top-up to the banned character).
Discussing and/or encouraging the use of third-party software that simulates a player’s presence in the game.	Warning; chat ban for 15 minutes to 7 days; permanent ban of the user’s game account or accounts, or a fine starting from 3,000 Gold Coins (paid as a top-up to the banned character).
Advertising social networks (Telegram, VK, etc.). Advertising your own streams is an exception.	Warning; chat ban for 15 minutes to 7 days; permanent ban of the user’s game account or accounts, or a fine starting from 3,000 Gold Coins (paid as a top-up to the banned character).

10. Spreading Information, Including Advertising

Violation	Penalty
Spreading advertising unrelated to the project in any form, including links to web pages. Exceptions: links to clan resources (websites, forums, social media pages) and links to project streams.	Warning; chat ban for 15 minutes to 7 days; permanent ban of the user’s game account or accounts.
Anti-advertising of the Essence.game project, spreading knowingly false information about the project, or any information that could discredit the project and the administration, in general chats and Hero chat.	Warning; chat ban for 15 minutes to 7 days; permanent ban of the user’s game account or accounts.
Spreading information in any form, including links to web pages, about pornographic sites; resources containing any information about drugs; resources that offend public morals or promote hatred and/or discrimination against people based on race, ethnicity, sex, religion, or social status; or disrespect toward any culture, race, people, nation, language, politics or political system, ideology, or social movement; as well as spreading any information of this kind.	Warning; chat ban for 15 minutes to 7 days; permanent ban of the user’s game account or accounts.
Spreading information about selling, buying, or trading third-party and/or malicious software.	Warning; chat ban for 15 minutes to 7 days; permanent ban of the user’s game account or accounts.
Actually selling or buying leveling services, or posting messages offering them (chats, party search window, private stores, and other means). This restriction applies only to low-rate servers.	Warning; permanent ban of the user’s game account or accounts; fine starting from 3,000 Gold Coins (paid as a top-up to the banned character).

11. Third-Party Software, Prohibited Programs, and Cheating (Except Bots)

Violation	Penalty
Modifying the game client: reverse engineering, decompiling, disassembling, or any other way of extracting the client’s source code; making any changes to the source code or altering the client’s functionality; gaining access to the game’s server software and/or spoofing server packets (including, but not limited to, hLaPEx, L2packetHack, Helper, Adrenalin, etc.); and any of the above actions aimed at accessing or interfering with the technical protection tools used by the administration. Exception: modifications that do not give the game client any additional in-game advantage (for example, changing the color of system messages, scroll distance, or moving the Noblesse buff into the debuff category).	Warning; ban of the user’s game account or accounts for 1 day up to permanently; removal of in-game assets and/or advantages gained through such use.
Using, or threatening to use, third-party software that may lead to gaining an in-game advantage, hacking, data interception, or bypassing restrictions set by the administration’s technical protection tools.	Warning; ban of the user’s game account or accounts for 1 day up to permanently; removal of in-game assets and/or advantages gained through such use.
Acquiring in-game assets, including in-game currency, obtained through a breach of the agreement, including a breach by other users. This covers selling, buying, trading, and any other way of receiving or transferring them.	Cancellation of the in-game deal and removal of in-game assets/in-game currency from the seller/buyer (at the administration’s discretion). Permanent ban of the user’s game account or accounts; fine starting from 3,000 Gold Coins (paid as a top-up to the banned character).
Actions that cause a failure in the administration’s service of providing entertainment services for organizing and supporting gameplay with users.	Permanent ban of the user’s game account.

12. Final Provisions

The administration may restrict a user’s access to their accounts while a possible rule violation is being investigated.

At the administration’s discretion, a user may have a ban or permanent ban lifted by paying a fine. The amount and payment method depend on the violation and are set individually for each account.

When the fine is paid, unless otherwise stated, the ban is lifted from all of the user’s banned accounts at once.

A user may always appeal a ban by submitting a complaint directly to management through the “Complaint about Support” section of the forum.